Application does not start

This page lists common causes for Substance 3D Designer failing to start correctly, and offers troubleshooting steps for each.


Linux

Note to Linux users

Linux users are a pillar of our community and are often the ones who are pushing the limits of what Substance 3D applications can do, pushing us in turn to go above and beyond.
We are aware of the current limitations in supporting popular distributions of Linux, we can and will do better.
Thank you for placing your trust in us!

CentOS 8/RHEL

(error) Issue

Versions 11.1.0 and above of Substance 3D Designer fail to start on the CentOS 8/RHEL distributions of Linux.

(tick) Recommended steps

Remove the libcrypto.so.1.1 file from Designer's installation directory.

Please note the CentOS 8/RHEL distributions of Linux are not officially supported. You can learn more on the System requirements page.

Manjaro

(error) Issue

Substance 3D Designer fails to start on systems using the Manjaro distribution of Linux.

(tick) Recommended steps

Use this command at Designer's installation directory, replacing %command% with your command to run Designer:

LD_PRELOAD=./plugins/pythonsdk/lib/python3.7/lib-dynload/libffi.so.6 %command%

(warning) Alternative (unstable, AMD GPUs only)

If the recommended steps do not succeed, try installing progl (part of the AMDGPU-PRO drivers) and start Designer through it. You may do this by using the progl prefix in the application launch command:

progl <designer-application-path>

Be mindful that progl may be unstable. This should therefore be attempted as a last resort.

Please note the Manjaro distribution of Linux is not officially supported. You can learn more on the System requirements page.


Windows 7/8/8.1

(error) Issue

Substance 3D Designer fails to start on systems using Windows 7, Window 8 or Windows 8.1.

(tick) Recommended steps

As part of the version 11.3.0 update, we upgraded multiple librairies, tools and SDKs which broke compatibility with versions of Windows lower than Windows 10.

We strongly recommend upgrading to Windows 10, as Microsoft itself does not support previous versions of Windows anymore for mainstream use (see here and here). Thus, the continued use of these versions presents a security issue.
If upgrading to Windows 10 is not possible, do not update your installation of Designer past version 11.2.2.

Please note Windows 7, Windows 8 and Windows 8.1 are not officially supported. You can learn more on the System requirements page.