General troubleshooting

If you are encountering issues, try the following steps:

  1. Restart Modeler - this can help clear temporary issues.
  2. Restart your machine - this can help solve problems with Modeler starting or with configuration issues.
  3. 🥽 Check that your OpenXR runtime is configured correctly. This is covered in the OpenXR section below.

OpenXR configuration

Modeler uses OpenXR, and currently supports SteamVR or the Oculus app OpenXR runtimes. If you have both SteamVR and the Oculus app installed on your machine, you may need to change the default OpenXR runtime based on your headset. If Modeler doesn't enter VR mode when you put on your headset, it may be because your OpenXR runtime isn't set up correctly.

In general, if you are using an Oculus headset, you should use the Oculus app as the default OpenXR runtime. If you are using a non-Oculus headset, you should use SteamVR as the default OpenXR runtime.

While Modeler doesn't support other OpenXR runtimes currently, the SteamVR runtime can sometimes work for headsets that usually require a different OpenXR runtime.

To set Oculus as the default OpenXR runtime:

  1. Open the Oculus app.
  2. Navigate to Settings > General.
  3. Next to "OpenXR Runtime" click "Set Oculus as active".

To set SteamVR as the default OpenXR runtime:

  1. Launch SteamVR.
  2. In the SteamVR status window, click the menu button in the top left.
  3. Select Settings from the dropdown that appears.
  4. In the Settings window, toggle Advanced Settings to "Show".
  5. Select the Developer tab from the list on the left.
  6. This menu will show the current OpenXR runtime. Click "Set SteamVR as OpenXR runtime" to update the runtime.

Known bugs

We do not officially support Revive. If you are using Modeler with Revive, you are likely to experience more bugs and performance issues. Only bugs that have been reported without Revive are listed on this page.

This page lists known issues and their workarounds if available.

  • If you receive error 205 (matching the image below), try logging out of the Creative Cloud app and then logging in again before launching Modeler.
  • Using Modeler on another computer through Remote Desktop can result in odd behavior. For best results use Modeler on your local machine.
  • 💻 Navigating the scene on desktop can behave erratically if you have a tablet or display tablet connected. It should be possible to fix this issue by creating a Windows Ink profile for Modeler. Information on working with tablets is available here.
  • Sometimes Modeler will use the integrated GPU rather than the discrete GPU and refuse to start as a result.
    • To fix this issue, install or reinstall the drivers for the integrated GPU, this allows Modeler to correctly recognize both the integrated and discrete GPU and pick the correct one.